On-premises (in store) terms and conditions for the supply of goods—business-to-consumer
On-premises (in store) terms and conditions for the supply of goods—business-to-consumer

The following Commercial precedent provides comprehensive and up to date legal information covering:

  • On-premises (in store) terms and conditions for the supply of goods—business-to-consumer
  • 1 Introduction
  • 2 Information we give you
  • 3 Your privacy and personal information
  • 4 Ordering goods from us
  • 5 Delivery
  • 6 Payment
  • 7 Nature of the goods
  • 8 Faulty goods
  • 9 End of the contract
  • More...

IP COMPLETION DAY: 11pm (GMT) on 31 December 2020 marks the end of the Brexit transition/implementation period entered into following the UK’s withdrawal from the EU. At this point in time (referred to in UK law as ‘IP completion day’), key transitional arrangements come to an end and significant changes begin to take effect across the UK’s legal regime. This document contains guidance on subjects impacted by these changes. Before continuing your research, see Practice Note: What does IP completion day mean for Commercial?

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—consumer protection—checklist.

Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
  1. up to 30 days: if your goods are faulty, you can get a refund;

  2. up to six months: if they can’t be repaired or replaced, then

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