On-premises (in store) terms and conditions for the supply of services—business-to-consumer
On-premises (in store) terms and conditions for the supply of services—business-to-consumer

The following Commercial guidance note provides comprehensive and up to date legal information covering:

  • On-premises (in store) terms and conditions for the supply of services—business-to-consumer

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—consumer protection—checklist.

Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Rights Act 2015 says:
  1. you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;

  2. if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable;

  3. if you haven’t agreed a time upfront, it must be carried out within a reasonable time.


This is a summary of your key rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

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