Multi-sourcing (towers) agreement

Produced in partnership with Kit Burden of DLA Piper

The following TMT precedent produced in partnership with Kit Burden of DLA Piper provides comprehensive and up to date legal information covering:

Multi-sourcing (towers) agreement
BACKGROUND
1 Definitions
2 Interpretation
3 Term
4 Parent Company Guarantee
5 SIAM Provider
6 Services
7 Delay
8 Acceptance

More...

9 Transition and Transformation
10 Contract management and reporting
11 Change management
12 Performance, service levels and service credits
13 Service improvement and advances in technology
14 Value for money
15 Annual review
16 Equipment and software
17 Third party contracts
18 Personnel
19 Sites and facilities
20 Responsibility for subcontractors
21 Security requirements
22 Disaster recovery
23 Records
24 Audit
25 Regulatory oversight
26 Customer responsibilities
27 Charges
28 Invoicing
29 Tax
30 Intellectual property rights
31 Data protection
32 Instructions and details of processing
33 Technical and organisational measures
34 Using staff and other Processors
35 Assistance with the Customer’s compliance and Data Subject rights
36 Processing locations and international data transfers
37 Breach notification
38 Continuing compliance with data protection laws
39 Safeguarding of data
40 Confidential information
41 Publicity
42 Warranties and representations
43 Indemnities
44 Force majeure
45 Step in
46 Liability
47 Insurance
48 Termination
49 Termination assistance
50 Due diligence
51 Compliance with law and changes in law
52 Anti-bribery
53 Modern slavery
54 Transfer of this Agreement
55 No partnership, agency etc
56 Notices
57 Third party rights
58 Survival
59 Severability
60 Costs
61 Entire agreement
62 Waiver
63 Corporate social responsibility
64 Cumulative remedies
65 Dispute resolution
66 Governing law
67 Jurisdiction
Schedule 1 Services
Schedule 2 Service levels
Schedule 3 Project process
Schedule 4 Transition
Schedule 5 Transformation
Schedule 6 Customer responsibilities
Schedule 7 Charges
Schedule 8 Benchmarking
Schedule 9 Contract management and governance
Schedule 10 Data protection and information security
Schedule 11 Authorised Sub-Processors
Schedule 12 Customer policies and procedures
Schedule 13 Change control procedure
Schedule 14 Customer’s sites and site licence
Schedule 15 Third party contracts
Schedule 16 Equipment
Schedule 17 Approved contractors
Schedule 18 Key personnel
Schedule 19 TUPE provisions
Schedule 20 Parent company guarantee
Schedule 21 Business continuity planning and disaster recovery
Schedule 22 Termination assistance

Multi-sourcing (towers) agreement

This Agreement is made on [date]

Parties

1
[Customer] a company incorporated in [England] with registered number [company number], whose registered office is at [address] (Customer); and

2
[Supplier] a company incorporated in [England] with registered number [company number], whose registered office is at [address] (Supplier)

each of Customer and Supplier being a party and together Supplier and Customer are the parties.

BACKGROUND

1. (A)
  The Customer wishes to outsource the provision and management of its [describe function] services to the Supplier, in conjunction with the Customer’s appointment of a number of other service providers to provide related and/or interdependent services, and with whom the Supplier will be required to collaborate (along with any third party who the Customer may appoint to provide overall coordination and management of its multi-supplier ecosystem, on a service integration and management (SIAM) basis).
1. (B)
  The Customer’s requirements are currently provided [internally OR by an associated company] [by insert name of existing supplier].
1. (C)
  The Supplier is experienced in the design, development and implementation of [describe function] services and has agreed to be responsible for the provision and management of the relevant part of the Customer’s functions and to collaborate with the Customer’s other service providers.
1. (D)
  The Customer issued a request for proposal (RFP) on [date], the Supplier responded to the RFP (Response) on [date].
1. (E)
  On the basis of the Supplier’s Response and subsequent

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