Mail order terms and conditions for the supply of goods—business-to-consumer
Mail order terms and conditions for the supply of goods—business-to-consumer

The following Commercial precedent provides comprehensive and up to date legal information covering:

  • Mail order terms and conditions for the supply of goods—business-to-consumer
  • 1 Introduction
  • 2 Information we give you
  • 3 Your privacy and personal information
  • 4 Ordering goods from us
  • 5 Right to cancel
  • 6 Effects of cancellation
  • 7 Delivery
  • 8 Payment
  • 9 Nature of the goods
  • More...

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—consumer protection—checklist.

Please read the following important terms and conditions before you buy anything from our catalogue and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
  1. up to 30 days: if your goods are faulty, you can get a refund;

  2. up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;

  3. up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.


This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk
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