IT services agreement—pro-customer
IT services agreement—pro-customer

The following TMT guidance note provides comprehensive and up to date legal information covering:

  • IT services agreement—pro-customer
  • Parties
  • Background
  • Schedule 1Services
  • Schedule 2Service Standards
  • Schedule 3Fees
  • Schedule 4Form of Change Request
  • Schedule 5Data protection

This Agreement is made on [date] (the Commencement Date)

Parties

  1. 1

    [insert name of supplier][of OR a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at] [insert address] (Supplier); and

  1. 2

    [insert name of customer] [of OR a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at] [insert address] (Customer) (each of the Supplier and the Customer being a party and together the Supplier and the Customer are the parties).

Background

  1. (A)

    The Supplier is an experienced provider of [insert description of IT services provided by the Supplier’s business].

  2. (B)

    The Customer wishes to appoint the Supplier to provide the [insert description of IT services required] to support its business operation.

The parties agree:

  1. 1

    Definitions

  2. Authorised Contact

    1. means each authorised representative appointed by each of the Customer and the Supplier as their respective account managers, whose details are set out in clause 18 (Account teams), or as otherwise notified to the other party in writing;

    Best Industry Practice

    1. means in relation to any undertaking and any circumstances, the highest degree of professionalism, skill,