Improving efficiency—Voice of the Client (VOC)—blank
Improving efficiency—Voice of the Client (VOC)—blank

The following Practice Management guidance note provides comprehensive and up to date legal information covering:

  • Improving efficiency—Voice of the Client (VOC)—blank
  • Step 1: Identify our clients
  • Step 2: Gather client information/feedback
  • Step 3: Review and analyse the feedback
  • Step 4: Determine client needs

Step 1: Identify our clients

Who are our existing clients (specific and generic)?  
Who are our potential clients?
(Could be specific or a type of client, eg more corporate clients, more family law clients)
 
Untapped markets to explore?  
Is our client base likely to change?  
Other  

Step 2: Gather client information/feedback

What do we already know about our clients’ needs?