Improving efficiency—Voice of the Client (VOC)—blank
Improving efficiency—Voice of the Client (VOC)—blank

The following Practice Management precedent provides comprehensive and up to date legal information covering:

  • Improving efficiency—Voice of the Client (VOC)—blank

Step 1: Identify our clients

Who are our existing clients (specific and generic)?
Who are our potential clients?
(Could be specific or a type of client, eg more corporate clients, more family law clients)
Untapped markets to explore?
Is our client base likely to change?
Other

Step 2: Gather client information/feedback

What do we already know about our clients’ needs?
How do w

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