Client care manual—annual review
Client care manual—annual review

The following Practice Compliance precedent provides comprehensive and up to date legal information covering:

  • Client care manual—annual review

    1. 1

      General information

      Date of annual review[Insert date]
      Person(s) conducting annual review[Insert name(s)]
    1. 2

      Review and findings

      Are your client care manual and procedures up to date and fit for purpose?☐ Yes
      ☐ No
      If no, ensure you set an action point at section 3 to update your manual and processes
      Are you satisfied that your processes for:
      1. treating clients fairly;

      2. service standards, competence and supervision;

      3. identifying and responding to client attributes, needs and circumstances;

      4. conducting the matter;

      5. providing information on costs and funding;

      6. instructing and introducing clients to third parties including dealing with commissions and referrals;

      7. handling general retainers;

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