Cancellation clauses and forms—business-to-consumer
Cancellation clauses and forms—business-to-consumer

The following Commercial precedent provides comprehensive and up to date legal information covering:

  • Cancellation clauses and forms—business-to-consumer

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—consumer protection—checklist.

Cancellation clauses—doorstep or distance sales contracts

    1. 1

      Right to cancel

      1. 1.1

        You can cancel this contract within 14 days without giving any reason.[ However, for some goods you do not have the right to cancel or you may lose the right to cancel in certain circumstances. This is further explained in clause 1.6 below.]

      1. 1.2

        [The cancellation period will expire 14 days after the day on which you, or someone you nominate, receives [the goods OR the last good OR the last lot or piece OR the first good].

      OR

      1. 1.3

        The cancellation period will expire 14 days after the day on which you, or someone you nominate, receives:

        1. 1.3.1

          the goods (unless one of the options below applies to your order); or

        1. 1.3.2

          the last good (if you ordered multiple goods in one order and they are being delivered separately); or

        1. 1.3.3

          the last lot or piece (if you ordered a good that consists of multiple lots or pieces); or

        1. 1.3.4

          the first good (if you ordered goods to be delivered regularly over a set period of time).]

      1. 1.4

        If you want to cancel this contract, you must let us know.

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