Cancellation clauses and forms—business-to-consumer
Cancellation clauses and forms—business-to-consumer

The following Commercial guidance note provides comprehensive and up to date legal information covering:

  • Cancellation clauses and forms—business-to-consumer
  • Cancellation clauses—doorstep or distance sales contracts
  • Cancellation clauses—doorstep or distance services contracts
  • Cancellation clauses—distance contracts for the supply of digital content
  • No supply until after expiry of cancellation period
  • Immediate supply of digital content
  • Period between purchase and supply during cancellation period
  • Model cancellation form
  • Request for services to be provided during the cancellation period

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—consumer protection—checklist.

Cancellation clauses—doorstep or distance sales contracts

  1. 1

    Right to cancel

    1. 1.1

      You can cancel this contract within 14 days without giving any reason.[ However, for some goods you do not have the right to cancel or you may lose the right to cancel in certain circumstances. This is further explained in clause 1.6 below.]

    2. 1.2

      [The cancellation period will expire 14 days after the day on which you, or someone you nominate, receives [the goods OR the last good OR the last lot or piece OR the first good].

    3. OR

    4. 1.3

      The cancellation period will expire 14 days after the day on which you, or someone you nominate, receives:

      1. 1.3.1

        the goods (unless one of the options below applies to your order); or

      2. 1.3.2

        the last good (if you ordered multiple goods in one order and they are being delivered separately); or

      3. 1.3.3

        the last lot or piece (if you ordered