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The duties and responsibilities of medical reception staff (Darnley v Croydon Health Services NHS Trust)

The duties and responsibilities of medical reception staff (Darnley v Croydon Health Services NHS Trust)
Published on: 03 April 2017
Published by: LexisPSL
  • The duties and responsibilities of medical reception staff (Darnley v Croydon Health Services NHS Trust)
  • Original news
  • What was the background to the case?
  • What issues arose for the Court of Appeal’s consideration?
  • What did the court decide, and why?
  • To what extent is the judgment helpful in clarifying the law in this area?
  • Are there still any unresolved issues for which practitioners will need to watch out?
  • What are the practical implications of the decision? Of what will practitioners need to be mindful when advising in this area?

Article summary

Personal Injury analysis: Would a hospital be liable in negligence to an outpatient whose condition deteriorated after leaving its accident and emergency department when the receptionist overstated the likely waiting time? Philip Havers QC of One Crown Office Row and Bradley Martin of 2 Temple Gardens explore the Court of Appeal’s decision in Darnley v Croydon Health Services and suggest in some cases the duty of care is not always clear cut. or take a trial to read the full analysis.

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