- PO determination requiring refund of IFA cost where incorrect CETV quote meant £30,000 threshold not met (PO-13094)
- Original news
- What were the facts?
- What did the Adjudicator of the Pensions Ombudsman decide?
- What was the Pension Ombudsman’s decision?
- What are the implications of this determination?
Pensions analysis: The Pensions Ombudsman partially upheld a member’s complaint of maladministration relating to an incorrect cash equivalent transfer value (CETV) quote in circumstances where the miscalculation meant that the member should not have been required to seek advice from an IFA before carrying out the transfer (since the £30,000 threshold had not actually been met). Wyn Derbyshire of gunnercooke LLP looks at the decision.
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