- Keeping in touch and keeping the client
- At the close of a matter, what should a law firm do in terms of continuing a client relationship?
- What are the challenges in maintaining a relationship with clients while not engaged in an active matter?
- How can law firms strike a balance between staying in touch and bombarding/annoying a client?
- What are the most effective ways to maintain relationships with clients while not actively engaged in legal business?
- Is there any evidence that maintaining client relationships during times of legal inactivity increases return custom?
Practice Management analysis: How can lawyers build lasting relationships with their clients even when not acting on a matter? Paul Jonson, managing partner at Pannone Corporate, comments on the importance of listening to clients, and Paul Bennett, senior partner at George Green, says it is important for the modern lawyer to be more than a lawyer to clients.
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