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FCA review says firms should strengthen anti-fraud systems and must treat victims of fraud better

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Published on: 07 November 2023
Published by LNB News

LNB News 07/11/2023

Document Information

Issue Date: 07 November 2023

Published Date: 07 November 2023

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

The Financial Conduct Authority (FCA) has published the findings of a review of firms’ fraud controls and complaint handling, including authorised push payment (APP) fraud. While the review found examples of good practice, the FCA says it was also disappointed with the way some firms supported customers who were the victims of fraud.

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Jurisdiction(s):
England, Northern Ireland, Scotland and Wales

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