Legal News

Could AI make humans obsolete in delivering public services?

Published on: 21 October 2016
Published by: LexisPSL
  • Could AI make humans obsolete in delivering public services?
  • With technology being developed to allow robots and drones to conduct minor repairs to roads and street lamps etc, could cities and towns ultimately become self-repairing?
  • What are the limitations to this and are there any health and safety considerations which will need to be considered when planning for the automation of the urban environment, eg the relationship between driverless public transport and cyclists?
  • Enfield Council has recruited an AI robot named Amelia to deliver local authority services, including taking resident queries, handling requests for permits and authenticating licenses. What is Amelia equipped to help people with and how does the service work?
  • With various cutbacks to local services, can we expect to see greater automation in the future and what impact might this have on jobs in the public sector? Is there a danger that such administrative roles are becoming increasingly susceptible to computerisation?

Article summary

Local Government analysis: Advances in technology now mean increasing numbers of public services can be fulfilled without the need of human intervention, but what are the implications of this in terms of health and safety and security issues? Olwen Dutton, partner at Anthony Collins Solicitors in Birmingham, considers the technology already in use and explains why we will always need people. or take a trial to read the full analysis.

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