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10 things you should have done in 2016

10 things you should have done in 2016
Published on: 04 January 2017
Published by: LexisPSL
  • 10 things you should have done in 2016
  • 1. Changed wording to clients on complaints
  • 2. Reviewed your client care letter and terms of business
  • 3. Made an informed decision about unpaid bills and interest
  • 4. Started to plan for GDPR
  • 5. Followed the 4MLD train
  • 6. Done a better job on SARs (including asking for a 'defence' rather than 'consent' through the, erm... consent regime)
  • 7. Updated your risk register in the light of Brexit
  • 8. Looked after vulnerable clients
  • 9. Reviewed your firm's compliance with the Modern Slavery Act 2015
  • More...

Article summary

Tempting though it may be to close the door on 2016 and head into 2017 without a backward glance, the Practice Compliance team has identified its top 10 things that cropped up in 2016 and compiled suggestions for what you needed to do about them. or take a trial to read the full analysis.

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