- 10 things you should have done in 2016
- 1. Changed wording to clients on complaints
- 2. Reviewed your client care letter and terms of business
- 3. Made an informed decision about unpaid bills and interest
- 4. Started to plan for GDPR
- 5. Followed the 4MLD train
- 6. Done a better job on SARs (including asking for a 'defence' rather than 'consent' through the, erm... consent regime)
- 7. Updated your risk register in the light of Brexit
- 8. Looked after vulnerable clients
- 9. Reviewed your firm's compliance with the Modern Slavery Act 2015
- 10. Reflected on competence
- What next?
Tempting though it may be to close the door on 2016 and head into 2017 without a backward glance, the Practice Compliance team has identified its top 10 things that cropped up in 2016 and compiled suggestions for what you needed to do about them.
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