230 Costs
230 Costs

(1)     The scheme operator may by rules (“costs rules”) provide for an ombudsman to have power, on determining a complaint under the compulsory jurisdiction [. . .], to award costs in accordance with the provisions of the rules.

(2)     Costs rules require the approval of the [FCA].

(3)     Costs rules may not provide for the making of an award against the complainant in respect of the respondent's costs.

(4)     But they may provide for the making of an award against the complainant in favour of the scheme operator, for the purpose of providing a contribution to resources deployed in dealing with the complaint, if in the opinion of the ombudsman—

(a)     the complainant's conduct was improper or unreasonable; or

(b)     the complainant was responsible for an unreasonable delay.