(1) This section applies only in relation to the compulsory jurisdiction [. . .].
(2) A complaint is to be determined by reference to what is, in the opinion of the ombudsman, fair and reasonable in all the circumstances of the case.
(3) When the ombudsman has determined a complaint he must give a written statement of his determination to the respondent and to the complainant.
(4) The statement must—
(a) give the ombudsman's reasons for his determination;
(b) be signed by him; and
(c) require the complainant to notify him . . ., before a date specified in the statement, whether he accepts or rejects the
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