[(1) In this section—
(a) . . .
(b) “ADR entity” has the meaning given by [regulation 4 of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (SI 2015/542)];
(c) . . .
[(d) “ADR procedure” means a procedure for the out-of-court resolution of disputes through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution;]
(e) “non-binding ADR procedure” means an ADR procedure the outcome of which is not binding on the parties;
[(f) “relevant dispute” means a dispute that—
(a) concerns obligations under a contract of sale or for services, and
(b) is between a trader established in the United Kingdom or the European Union and a consumer resident in the United Kingdom,
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