23 Right to repair or replacement
23 Right to repair or replacement

(1)     This section applies if the consumer has the right to repair or replacement (see section 19(3) and (4)).

(2)     If the consumer requires the trader to repair or replace the goods, the trader must—

(a)     do so within a reasonable time and without significant inconvenience to the consumer, and

(b)     bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

(3)     The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)     is impossible, or