Q&As

Will an overseas consumer contracting online with a UK-based business be protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013?

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Published on LexisPSL on 09/05/2016

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Will an overseas consumer contracting online with a UK-based business be protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013?

The government provides useful guidance on selling goods online and overseas; see Online and distance selling for businesses.

The Consumer Rights Act 2015 does apply to goods bought online. A business based in the UK with an online presence for the purpose of allowing consumers to enter contracts, such as for the purchase of goods, retains the traditional legal considerations of the sale and supply of goods and services as well as attracting additional considerations.

When selling online to consumers, the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013, SI 2013/3134 apply. The Consumer Contracts Regulations provide that the information listed in Schedule 2 must be provided in a clear and comprehensible way and in a way appropriate to the means of the distance communication used (SI 2013/3134, reg 13(1)). Regul

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