Why does an in-house legal team need a knowledge manager?
Why does an in-house legal team need a knowledge manager?

The following In-house Advisor practice note provides comprehensive and up to date legal information covering:

  • Why does an in-house legal team need a knowledge manager?
  • Tell us about your background and your current role and team
  • What is the role of the knowledge manager within the in-house legal team?
  • What value do knowledge managers bring to the business?

How important is knowledge management to the smooth and efficient functioning of an in-house legal team? What value can a dedicated knowledge manager bring? We talk to two knowledge managers—Helen Barker from Diageo and Katharine Ward from Vodafone—about their roles and the benefits that their skills and expertise bring to the business.

Tell us about your background and your current role and team

Helen Barker: I’m counsel for knowledge management at Diageo. Diageo is a global company which sells a variety of premium drinks in more than 180 countries. The global legal team is approximately 250 strong, of which around 125 are lawyers. Our lawyers are based in 21 markets but this translates into many more jurisdictions. I am the only knowledge manager, I sit within the global legal team and my role is to support all of the lawyers globally, from the large well-equipped teams to the smaller, more remote teams with less resources.

I originally qualified into a commercial law firm department where I worked for a few years. After moving to a different part of the country, I worked as a professional support lawyer (PSL) for 18 months and then moved into my first in-house knowledge management role. I was there for over five years before moving to Diageo.

Katharine Ward: I’m Legal Knowledge Manager for Vodafone. We are a multinational telecommunications company with 100,000

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