The following Commercial Q&A provides comprehensive and up to date legal information covering:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, SI 2013/3134 (CCR 2013), which implement the Directive 2011/83/EU, the Consumer Rights Directive, as amended by the Consumer Contracts (Amendment) Regulations 2015, SI 2015/1629, apply to contracts for goods, services and digital content that are made by means of distance communication (and also to off-premises (ie doorstep) contracts and on-premises contracts).
The relevant definitions are found in CCR 2013, SI 2013/3134, reg 5.
A ‘distance contract’ means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded. For further guidance, see Practice Note: Dist
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