Q&As

Where a consumer contract for the provision of services includes a 30-day free trial period, does the 14-day cooling off period available under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 apply from the beginning of the 30-day free trial period or from the day after the trial period ends (ie from the date when a price is payable in respect of the services)?

read titleRead full title
Published on LexisPSL on 11/06/2018

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Where a consumer contract for the provision of services includes a 30-day free trial period, does the 14-day cooling off period available under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 apply from the beginning of the 30-day free trial period or from the day after the trial period ends (ie from the date when a price is payable in respect of the services)?

This Q&A refers to a contract to provide services to a consumer where the trial period forms part of the contract entered into with the consumer. It is also assumed that an enforceable contract has been entered into between the parties in writing.

If the relevant contract falls within the scope of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013), the cancellation rights are provided in CCR 2013, SI 2013/3134, Pt 3. These apply where:

  1. cancellation occurs within the ‘cancellation period’

  2. the consumer has informed the trader of their intent to cancel the contract

There is no requirement to give the trader a reason for cancellation, if the cancellation occurs within the cancellation period, except where CCR 2013, SI 2013/3134, regs 34(3), (9), 35(5) and 36(4) apply.

If the consumer cancels the contract the parties’ obligation to perform the contract ends (CCR 2013, SI 2013/3134, reg 33).

The CCR 2013 set out the legislative requirements. The CCR 20

Popular documents