Q&As

When a consumer exercises the final right to reject under the Consumer Rights Act 2015, can a trader carry out the repairs to make the goods conform to the contract and insist on returning the goods to the consumer?

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Published on LexisPSL on 03/10/2019

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • When a consumer exercises the final right to reject under the Consumer Rights Act 2015, can a trader carry out the repairs to make the goods conform to the contract and insist on returning the goods to the consumer?

The Consumer Rights Act 2015 (CRA 2015) provides for tiered remedies, meaning that the ‘final right to reject’ is only available to the consumer in the situations specified by CRA 2015, s 24(5):

  1. after one repair or one replacement, the goods do not conform to the contract

  2. because of CRA 2015, s 23(3) the consumer can require neither re

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