Q&As

When a consumer exercises a final right to reject under the Consumer Rights Act 2015 and if the trader is making a deduction for use, how is that deduction calculated?

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Published on LexisPSL on 28/02/2018

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • When a consumer exercises a final right to reject under the Consumer Rights Act 2015 and if the trader is making a deduction for use, how is that deduction calculated?

If goods are faulty, the Consumer Rights Act 2015 (CRA 2015) provides tiered remedies for a consumer. If a consumer asks for a repair or replacement which does not remedy the fault, the consumer can reject the goods and ask for their money back. The trader can make a deduction from the refund for the use a consumer has had of the goods if they have had them for more than six months. However, as you have pointed out, if the good concerned is a motor vehicle, the trader can make a deduction for use from the refund they provide to the consumer even if the consumer has had the car for less than six months. A price reduction must be an appropriate amount which will depend on all the circumstances of t

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