The following Commercial Q&A provides comprehensive and up to date legal information covering:
The following key legislation should be considered when traders are dealing with a consumer:
Consumer Rights Act 2015 (CRA 2015)
Alternative Dispute Resolution for Consumer Disputes (Competent Authorities) Regulations 2015, SI 2015/542
Consumer Protection from Unfair Trading Regulations 2008, SI 2008/1277
Consumer Protection (Amendment) Regulations 2014, SI 2014/870
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134
Consumer Rights (Payment Surcharges) Regulations 2012, SI 2012/3110
Payment Services Regulations 2017, SI 2017/752
Consumer Protection Act 1987 (CPA 1987)
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