The following Practice Management guidance note Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd provides comprehensive and up to date legal information covering:
Continuous improvement (CI) is very fashionable in management circles but the heavy use of management-speak can make it difficult to understand. You should not be deterred, as the principles of continuous improvement can be applied to law firms to create greater efficiency. This Practice Note attempts to strip out as much jargon as possible and illustrate the concepts involved by way of a case study.
The definition of CI is often over-complicated and buried in jargon, but it means exactly what it says, ie continually looking for ways to improve processes, methods and procedures. The aim of CI is to:
make processes as efficient as possible and therefore
save time and money
Improvements do not have to be major changes; several small but effective changes soon add up.
CI tools and methods can help you fix processes that are no longer effective and allow you to review processes that may appear to be working but could be improved to deliver greater efficiencies and cost savings.
Above all, CI is about:
engaging with individuals and pooling ideas
challenging the existing habitual ways of doing things
identifying a method of measuring the success or failure of new initiatives.
Many of the methodologies used within CI are based on the work of W Edwards
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