Q&As

What does Business Companion's 'Consumer Rights Act: Services Guidance for Business' say?

read titleRead full title
Last updated on 08/09/2015

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • What does Business Companion's 'Consumer Rights Act: Services Guidance for Business' say?
  • What does it say generally?
  • Does it provide any specific examples?

What does Business Companion's 'Consumer Rights Act: Services Guidance for Business' say?

Consumer Rights Act 2015 (CRA 2015) received Royal Assent on 26 March 2015. It is due to come into force on 1 October 2015.

The Consumer Rights Act: Services Guidance for Business has been produced by the Department for Business, Innovation and Skills (BIS). As the guidance states, it 'is not intended to cover every situation and you may need to carefully consider how the Act (and any other relevant legislation) apply in your specific circumstances'.

In due course, there are likely to be court cases on the CRA 2015, Ch 4 (ie where the rules on services are contained). That said, for the time being, it is a useful tool to understand the approach of the government and the Chartered Trading Standards Institute.

What does it say generally?

The guidance reiterates that:

  1. the CRA 2015 could apply to traders not based in the UK but who market their services to consumers living in the UK (page 5)

  2. there is no definition of 'service' in the CRA 2015. The guidance suggests that the definition of goods and digital content respectively in the CRA 2015 (and the respective guidance: Consumer Rights Act: Goods Guidance for Business and Consumer Rights Act: Digital Content Guidance for Business) should be considered and if neither definition applies then 'it is very likely that

Popular documents