Q&As

What are the model instructions for cancellation?

read titleRead full title
Published on LexisPSL on 18/07/2014

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • What are the model instructions for cancellation?
  • What are the obligations to use the model instructions for cancellation?
  • What are the model instructions for cancellation?
  • Has any guidance been published?

What are the obligations to use the model instructions for cancellation?

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013) set out a number of obligations on traders regarding the instructions that they may choose to provide to consumers so they (eg consumers) can cancel the contract. The CCR 2013, which came into force on 13 June 2014, state at regulation 13(3):

‘the information referred to in paragraphs (l), (m) and (n) of Schedule 2 may be provided by means of the model instructions on cancellation set out in part A of Schedule 3; and a trader who has supplied those instructions to the consumer, correctly filled in, is to be treated as having complied with paragraph (1) in respect of those paragraphs.’

These instructions in Part A of Schedule 3 to the CCR 2013 are known as the model instructions for cancellation and are set out below. The instructions only apply where a right to cancel exists.

It is important to note that the use of the model instructions for cancellation is not mandatory, that is, the information that has to be provided under the paragraphs (I)–(n) of Schedule 2 to the CCR 2013 may be done by providing the information in another way. That said, many

Popular documents