Website management—regulatory requirements—law firms

The following Practice Compliance practice note provides comprehensive and up to date legal information covering:

  • Website management—regulatory requirements—law firms
  • SRA requirements
  • Pricing information
  • Complaints and regulatory transparency
  • Publicity
  • Lexcel
  • Privacy issues
  • Transparency requirements
  • Cookies

Website management—regulatory requirements—law firms

This Practice Note reflects regulatory requirements in relation to websites that are specific to the legal sector and in particular, law firms regulated by the SRA. It also summarises key privacy issues under the UK General Data Protection Regulation (UK GDPR).

For general regulatory requirements in relation to websites, see Practice Note: Websites—compliance requirements, which provides guidance on key legal and compliance requirements that a website operator should consider, including:

  1. The type and functionality of the website

  2. Information disclosure requirements

  3. Consumer protection

  4. Privacy and data protection

  5. Cookies

  6. Accessibility

  7. Cybersecurity

  8. Platform-to-business

  9. Online payments

  10. Advertising, promotions and direct marketing

  11. Competition law

  12. Taxation

  13. Liability for third party content

  14. Online safety and suitability

  15. Intellectual property and respecting copyright

  16. Geographic and territorial considerations

SRA requirements

The main requirements are to be found in the SRA Transparency Rules, in force from 6 December 2018.

Pricing information

Law firms are required to publish information on their website on the prices they charge and what these cover. This does not apply to all legal services, but only to:

  1. five categories of services offered to members of the public—residential conveyancing, uncontested UK probate and estate administration, immigration applications and appeals (excluding asylum), minor motoring offences and employment tribunals (employee claims for unfair or wrongful dismissal)

  2. three categories of services offered to business—debt recovery (up to £100,000), employment tribunals (defending claims for unfair or wrongful dismissal)

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