Q&As

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, would a live video appointment be classed as a service contract or as a contract for digital content?

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Published on LexisPSL on 20/11/2019

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, would a live video appointment be classed as a service contract or as a contract for digital content?
  • Service contract
  • Contract for the supply of digital content
  • Live video appointments

Service contract

A ‘service contract’ is defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013), SI 2013/3134 as a contract, other than a sales contract, under which a trader supplies or agrees to supply a service to a consumer and the consumer pays or agrees to pay the price. This covers contracts that are for services only.

A definition of ‘service’ is not provided (except to state that it includes the supply of water, gas or electricity if they are not put up for sale in a limited volume or a set quantity, and the supply of district heating). However, examples provided in the Chartered Trading Standards Institute (CTSI) guidance on distance sales include contracts for the services of a personal trainer or lawyer. The Department for Business, Energy & Industrial Strategy (BEIS) guidance on the implementation of th

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