Tips for managing change

The following In-house Advisor practice note provides comprehensive and up to date legal information covering:

  • Tips for managing change
  • What is change management?
  • What gets in the way of change?
  • What should I do to overcome these barriers?
  • Who in my business can help?

Tips for managing change

What is change management?

In its broadest sense, change management is the process of taking a group or organisation from one state to another in such a way that their attitudes and behaviour alters so that the new state successfully becomes the norm or 'sticks'. It can be used more specifically to describe a process of cultural change, normally associated with restructuring or business transformation, or as the process which runs alongside a large-scale software or service implementation to ensure users’ behaviour changes in line with the new technical capabilities.

What gets in the way of change?

Typically, 40% of any population of people prefer change and variety, 40% prefer things to stay the same and the remaining 20% don’t have a strong preference either way. People whose natural preference is for things to stay the same will tend to find change emotionally stressful and either avoid it or actively undermine new initiatives.

A lack of understanding of the reasons behind change also causes initiatives to fail. This needs to be understood in the context of both the rational and the emotional. For example, individuals may appreciate the financial benefits to changing a system or process, but still feel emotionally invested in the convenience or familiarity of the old way of working.

Too much change,

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