The five steps to improve efficiency
Produced in partnership with Beth Pipe
The five steps to improve efficiency

The following Practice Management guidance note Produced in partnership with Beth Pipe provides comprehensive and up to date legal information covering:

  • The five steps to improve efficiency
  • The five steps
  • What does each step involve?

This Practice Note sets out a simple five-step improving efficiency framework and illustrates how it works by way of a case study involving client complaints.

The five steps

The five-steps in this improving efficiency framework are:

  1. define (ie identify)

  2. measure

  3. analyse

  4. improve

  5. control

Management consultants often refer to this is as the DMAIC framework. It is an excellent framework to follow when you are trying to improve an existing process. It takes you through each element one step at a time and ensures you have considered the process from every angle.

What does each step involve?

The table below sets out each of the five steps and illustrates them by reference to a hypothetical scenario, ie 'we receive too many complaints'.

Step What does this step involve? Why it's important
Define (identify) Identify what the issue or problem is. The scope of the problem needs to be defined and