The following Practice Management guidance note Produced in partnership with Beth Pipe provides comprehensive and up to date legal information covering:
This Practice Note sets out a simple five-step improving efficiency framework and illustrates how it works by way of a case study involving client complaints.
The five-steps in this improving efficiency framework are:
define (ie identify)
Management consultants often refer to this is as the DMAIC framework. It is an excellent framework to follow when you are trying to improve an existing process. It takes you through each element one step at a time and ensures you have considered the process from every angle.
The table below sets out each of the five steps and illustrates them by reference to a hypothetical scenario, ie 'we receive too many complaints'.
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