The following Local Government guidance note Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd provides comprehensive and up to date legal information covering:
There are five key steps to improving efficiency:
identify (define) what process needs improving
measure the problem
analyse your information
improve the process
control, ie embed the new process so it becomes business as usual
Management consultants often refer to this is as the DMAIC framework.
This Practice Note guides you through step 5, ie embedding the problem you identified, have now measured, analysed and improved.
There are many different theories about how to implement change within an organisation, but perhaps the best known and most often referred to is John P Kotter's eight-stage model. The eight stages follow a logical process for embedding change and engaging with employees. More detailed information can be found in his book Leading Change and the Harvard Business Review paper of the same name.
For a worked example relating to our case study, see Template: Making changes across the department (worked example).
Most people are resistant to change to some extent. We only usually make changes through choice because the present situation is not acceptable or the future possibilities look more promising or a combination of both. We are bombarded with messages to this effect every day through adverts trying to persuade us our lives will be much improved if, for example, we switch our
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