Step 5—embedding changes
Produced in partnership with Beth Pipe FCIPD of OnLive Learning
Step 5—embedding changes

The following Local Government practice note produced in partnership with Beth Pipe FCIPD of OnLive Learning provides comprehensive and up to date legal information covering:

  • Step 5—embedding changes
  • John P Kotter's eight-stage process
  • Stage one—create a sense of urgency
  • Stage two—form a powerful guiding coalition
  • Stage three—create a vision for change
  • Stage four—communicate the vision
  • Stage five—remove obstacles
  • Stage six—create short-term wins
  • Stage seven—consolidate improvements
  • Stage eight—anchor the changes in the team culture

There are five key steps to improving efficiency:

  1. identify (define) what process needs improving

  2. measure the problem

  3. analyse the information

  4. improve the process

  5. control, ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note guides through step 5, ie embedding the problem identified, have now measured, analysed and improved.

John P Kotter's eight-stage process

There are many different theories about how to implement change within an organisation, but perhaps the best known and most often referred to is John P Kotter's eight-stage model. The eight stages follow a logical process for embedding change and engaging with employees. More detailed information can be found in his book Leading Change and the Harvard Business Review paper of the same name.

For a worked example relating to our case study, see Template: Making changes across the department (worked example).

Stage one—create a sense of urgency

Most people are resistant to change to some extent. We only usually make changes through choice because the present situation is not acceptable or the future possibilities look more promising, or a combination of both. We are bombarded with messages to this effect every day through adverts trying to persuade us that our lives will be much improved if, for example, we switch our washing powder.

In a business context, creating a sense of urgency

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