The following Practice Management guidance note Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd provides comprehensive and up to date legal information covering:
There are five key steps to improving efficiency:
identify (define) what process needs improving
measure the problem
analyse your information
improve the process
control, ie embed the new process so it becomes business as usual
Management consultants often refer to this is as the DMAIC framework.
This Practice Note guides you through Step 5, ie embedding the new process to overcome the problem you identified (Step 1—identify and define the problem), have now measured (Step 2—measure the problem), analysed (Step 3–analyse what’s causing the problem) and improved (Step 4—improve the process), developing the case study followed in these Practice Notes that relate to a hypothetical firm’s new client process.
There are many different theories about how to implement change within an organisation, but perhaps the best known and most often referred to is John P Kotter's eight-stage model. The eight stages follow a logical process for embedding change and engaging with employees. More detailed information can be found in his book Leading Change and the Harvard Business Review paper of the same name.
For a worked example relating to our case study, see Precedent: Making changes firm-wide (worked example). A blank version is also available, see Precedent: Making changes firm—wide—blank.
Most people are resistant to change to some extent. We only
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