Step 4—Improve the process
Produced in partnership with Beth Pipe FCIPD of OnLive Learning
Step 4—Improve the process

The following Life Sciences practice note produced in partnership with Beth Pipe FCIPD of OnLive Learning provides comprehensive and up to date legal information covering:

  • Step 4—Improve the process
  • Making the improvement
  • Identifying training required
  • Develop and run a pilot
  • Building a business case

There are five key steps to improving efficiency:

  1. Identify (define) what process needs improving

  2. Measure the problem

  3. Analyse your information

  4. Improve the process

  5. Control, ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note guides you through step 4, ie improving the problem you identified in step 1 have now measured and analysed. This Practice Note will develop the case study followed in Practice Notes: Step 1—Identify and define the problem, Step 2—Measure the problem and Step 3—Analyse what’s causing the problem. That case study relates to a hypothetical organisation’s due diligence process.

Making the improvement

Once you have selected which issue you will tackle first, you need to begin the task of making improvement. One model for approaching this is the ‘5 S’s’ model.

The table below takes you through the process of addressing the issue of standard client letters which we identified during our analysis in step 3.

SortIdentify necessary items and remove unnecessary ones.
  1. identify all standard letters currently sent to clients

  2. review and remove any currently being sent but no longer required

Simplify/StraightenLocate the items needed and limit the amount stored.
  1. review all standard letters and make the necessary improvements

  2. put all the standard letters into one computer file

  3. print off one set

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