Step 4—improve the process
Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd
Step 4—improve the process

The following Local Government guidance note Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd provides comprehensive and up to date legal information covering:

  • Step 4—improve the process
  • Making the improvement
  • Identifying training required
  • Develop and run a pilot
  • Building a business case

There are five key steps to improving efficiency:

  1. identify (define) what process needs improving

  2. measure the problem

  3. analyse your information

  4. improve the process

  5. control, ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note guides you through Step 4, ie improving the problem you identified in Practice Note: Step 1—identify and define the problem, measured in Practice Note: Step 2—measure the problem and analysed in Practice Note: Step 3—analyse what’s causing the problem.

The Practice Note develops the case study in earlier Practice Notes, which relates to a hypothetical legal team’s new client process.

Making the improvement

Once you have selected which issue you will tackle first you need to begin the task of making improvement. One model for approaching this is the five 'S' model.

The table below takes you through the process of addressing the issue of standard client letters which we identified during our analysis in Step 3.

Stage Action Case study example
Sort Identify necessary items and remove unnecessary ones Identify all standard letters currently sent to new clients