Step 3–analyse what’s causing the problem
Produced in partnership with Beth Pipe FCIPD of OnLive Learning
Step 3–analyse what’s causing the problem

The following Local Government practice note produced in partnership with Beth Pipe FCIPD of OnLive Learning provides comprehensive and up to date legal information covering:

  • Step 3–analyse what’s causing the problem
  • Analyse the root cause
  • Prioritising issues
  • Explore and evaluate a range of solutions

There are five key steps to improving efficiency:

  1. identify (define) what process needs improving

  2. measure the problem

  3. analyse your information

  4. improve the process

  5. control ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note guides you through Step 3 (ie analysing the causes of the problem you identified in Step 1 and measured in Step 2).

This Practice Note will develop the case study followed in Practice Notes: Step 1—identify and define the problem and Step 2—measure the problem. That case study relates to a hypothetical legal team’s new client process.

Step 3 requires analysis of the information you have collated to:

  1. analyse the root cause

  2. prioritise the issues

  3. explore and evaluate a range of solutions

Analyse the root cause

Once you have measured the problem (or bottleneck) in your process (see Practice Note: Step 2—measure the problem), the next step is to identify what is causing the problem. To ensure a long-term solution, causes must be addressed rather than just the symptoms.

In our case study example, we identified that there was a problem with the new client process, between the secretaries taking the client details and the Senior Solicitor calling client services to obtain the information needed to identify a potential conflict of interest. By using a simple check sheet, we measured the number

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