The following Practice Management guidance note Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd provides comprehensive and up to date legal information covering:
There are five key steps to improving efficiency:
identify (define) what process needs improving
measure the problem
analyse your information
improve the process
control, ie embed the new process so it becomes business as usual
Management consultants often refer to this is as the DMAIC framework.
This Practice Note guides you through step 2, ie measuring the problem or inefficiency that you identified in step 1. See Practice Note: Define Step 1—identify and define the problem.
All areas of waste and inefficiency have a cost to the department. Some have a direct cost such as surplus equipment, whereas other costs are associated with wasted time (opportunity cost) and materials.
The most common problem with step 2 is knowing what to measure. The tools below will help you establish which part of your processes to focus on and what measurements need to be taken. You can use some or all of the following tools as you see fit:
mapping the process (it is strongly recommended that you use this tool)
identifying roles within the process—see Precedent: Identifying who does what in a process (RACI framework)—blank
understanding the process from the client’s perspective—see Precedent: Improving efficiency—Voice of the Client (VOC)—blank
collecting data and measurements using a simple check sheet—see Precedent: Simple check sheet
creating graphs and charts
Practice Note: Define Step 1—identify and define the problem worked through
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