The following Practice Management guidance note Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd provides comprehensive and up to date legal information covering:
There are five key steps to improving efficiency:
identify (define) what process needs improving
measure the problem
analyse your information
improve the process
control, ie embed the new process so it becomes business as usual
Management consultants often refer to this is as the DMAIC framework.
This Practice Note guides you through the first step. It explains two different methods you can use to identify and define which processes needs improving, ie by:
finding out where your processes generate waste, as waste is an indicator of an inefficient process
establishing whether your way of working delivers what your clients want (within reason, ie within the range of what you are willing to do for your clients)
It also describes some tactics you can use to get staff on board at this early stage.
A good way of finding out where problems or bottlenecks exist within your firm is to analyse the amount of waste generated. If you are doing something that does not contribute directly to the core purpose of your work, you are generating waste.
The table below shows different types of waste that commonly arise in law firms.
Work through our Precedent: Identifying waste questionnaire to:
establish where possible areas of waste exist within your current processes, and
identify how you can measure the cost to the firm by simply calculating
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