Outsourcing and the SRA
Outsourcing and the SRA

The following Practice Compliance guidance note provides comprehensive and up to date legal information covering:

  • Outsourcing and the SRA
  • SRA Handbook
  • Law Society guidance
  • Lexcel
  • What is outsourcing?
  • Different categories of outsourcing
  • What are the SRA requirements for each category of outsourcing?
  • Outsourcing and client care
  • Outsourcing and confidentiality
  • Outsourcing and conflicts of interest
  • more

STOP PRESS: The SRA Standards and Regulations (also known as the ‘StaRs’) are in force from 25 November 2019. They replace the SRA Handbook 2011. Key changes include revised SRA Principles, two new Codes of Conduct (one for solicitors, RELs and RFLs and one for firms), new shorter Accounts Rules and changes to the ways solicitors can practice. The SRA is also in the course of publishing new and revised guidance to accompany the Standards and Regulations. This document is being updated in light of the changes to the SRA’s requirements and guidance. To keep track of changes to our content to reflect the new regime, see Practice Note: SRA reforms 2019—new and updated content.

This Practice Note covers regulatory requirements that are specific to the legal sector in relation to outsourcing.

For guidance on requirements under data protection legislation, see Practice Notes:

  1. Data protection and outsourcing under the GDPR

  2. Offshoring—law firms

For guidance on general risk management best practice, see Practice Notes:

  1. Due diligence

  2. Limitation of liability clauses

  3. Step-in rights and other remedies

  4. Outsourcing and TUPE: law firm outsourcing

Whenever you engage in outsourcing activities, you will have to navigate a complex compliance obstacle course. We have attempted to simplify this in Outsourcing compliance lifecycle diagram.

SRA Handbook

The SRA does not prescribe in detail:

  1. what outsourcing is

  2. what you can and cannot