Motor claims in the Portal—a practical guide (Stage 1)
Produced in partnership with Sue Brown
Motor claims in the Portal—a practical guide (Stage 1)

The following PI & Clinical Negligence guidance note Produced in partnership with Sue Brown provides comprehensive and up to date legal information covering:

  • Motor claims in the Portal—a practical guide (Stage 1)
  • The pre-action protocol for low value road traffic accident claims — 30 April 2013 onwards
  • The Portal
  • RTA PAP Stages
  • Aim of the Protocol
  • Scope
  • Written communications must be sent electronically
  • Stage 1

The pre-action protocol for low value road traffic accident claims — 30 April 2013 onwards

THIS PRACTICE NOTE ONLY CONTAINS PROVISIONS EFFECTIVE AS AT 30 APRIL 2013 ONWARDS

The Portal for road traffic accident (RTA) claims was introduced on 30 April 2010, and from that date all claims for compensation valued between £1,000 and £10,000 for personal injury arising from an RTA were required to be submitted via the Portal. For guidance on the earlier protocol see The pre-action protocol for low value road traffic accident claims—pre 30 April 2013.

The Portal

The Portal is operated by Claims Portal Limited (CPL), a not-for-profit company made up of 13 non-executive directors, including an independent chairperson. The other 12 directors are an equal split of six claimant stakeholder and six insurer representatives, appointed by the Association of Personal Injury Lawyers (APIL), the Motor Accident Solicitors Society (MASS), the Trades Union Congress (TUC), the Law Society (on the claimant side), and insurers.

The Portal itself is simply intended to provide users with an electronic means of working through the stages of the RTA Pre-action Protocol (PAP). The users of the RTA Portal are Claimant Representatives (firms of solicitors authorised by the SRA to conduct litigation in England and Wales, barristers authorised to conduct litigation, and now also firms authorised by CILEX to conduct