Motor claims in the Portal—a practical guide (Stage 1)
Produced in partnership with Sue Brown

The following PI & Clinical Negligence practice note produced in partnership with Sue Brown provides comprehensive and up to date legal information covering:

  • Motor claims in the Portal—a practical guide (Stage 1)
  • The Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents—30 April 2013 onwards
  • The Portal
  • RTA protocol stages
  • Aim of the RTA Protocol
  • Scope
  • Written communications must be sent electronically
  • Stage 1
  • The Claim Notification Form
  • askCUEPI
  • More...

Motor claims in the Portal—a practical guide (Stage 1)

The Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents—30 April 2013 onwards

STOP PRESS: A new RTA small claims protocol for whiplash claims comes into effect for accidents occurring on or after 31 May 2021. The small claims track limit for personal injury claims arising from an RTA is increased to £5000 in respect of general damages for pain, suffering and loss of amenity for whiplash injuries (subject to certain exceptions). For further details see: The RTA small claims protocol—key features checklist

This Practice Note focuses on the Portal for road traffic accident (RTA) claims brought under the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents.

The Portal

The Portal is operated by Claims Portal Limited (CPL), a not-for-profit company made up of 13 non-executive directors, including an independent chairperson. The other 12 directors are an equal split of six claimant stakeholder and six insurer representatives, appointed by the Association of Personal Injury Lawyers (APIL), the Motor Accident Solicitors Society (MASS), the Trades Union Congress (TUC), the Law Society (on the claimant side), and insurers.

The Portal itself is simply intended to provide users with an electronic means of working through the stages of the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents (RTA protocol). The users of the

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