Measuring success
Produced in partnership with Beth Pipe FCIPD of OnLive Learning

The following Local Government practice note produced in partnership with Beth Pipe FCIPD of OnLive Learning provides comprehensive and up to date legal information covering:

  • Measuring success
  • Construct a simple control chart
  • What to measure
  • Express the success in financial terms
  • Project completion activities

Measuring success

There are five key steps to improving efficiency:

  1. identify (define) what process needs improving

  2. measure the problem

  3. analyse the information

  4. improve the process

  5. control, ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note should be used at the end of the five steps. It focuses on the importance of measuring the impact of the changes made to demonstrate levels of success.

For a review of the five-steps, see Practice Notes: Step 1—identify and define the problem, Step 2—measure the problem, Step 3–analyse what’s causing the problem, Step 4—improve the process, and Step 5—embedding changes.

Construct a simple control chart

Control charts can become complex and deeply mathematical but in their simplest form they allow monitoring of how things are progressing.

Control charts allow determination of the stability of a project over a period of time by identifying upper and lower control limits.

For example, in the case study developed in the five-step Practice Notes, we:

  1. identified that two weeks was the average length of time to open a new client file

  2. were happy with a variation of three days either side of that

So our control chart needs to track how long (under the improved process we have implemented) it now takes to open a new client file, and highlight those instances when it

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