Measuring success
Produced in partnership with Beth Pipe
Measuring success

The following Practice Management practice note Produced in partnership with Beth Pipe provides comprehensive and up to date legal information covering:

  • Measuring success
  • Construct a simple control chart
  • What to measure
  • Express the success in financial terms
  • Project completion activities

There are five key steps to improving efficiency:

  1. identify (define) what process needs improving

  2. measure the problem

  3. analyse your information

  4. improve the process

  5. control, ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note focuses on the importance of measuring the impact of the changes you have made to improve efficiency (through Steps 1 to 5) and demonstrate levels of success.

Construct a simple control chart

Control charts can become complex and deeply mathematical but in their simplest form they allow you to keep an eye on how things are progressing.

Control charts allow you to determine the stability of a project over a period of time, by identifying upper and lower control limits, eg in the case study we:

  1. identified that two weeks was the average length of time to open a new client file

  2. were happy with a variation of three days either side of that

Our control chart needs to track how long (under the improved process we have implemented) it now takes to open a new client file and highlight those instances when it happens more quickly or slowly than anticipated.

This can help you to identify the causes of the exceptions and identify patterns or trends in the data, eg the chart below shows the average time to open a new

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