The following Local Government practice note provides comprehensive and up to date legal information covering:
A complaint may only be made by a member of the public. It is possible for complaints to be made on someone's behalf (including by a member of the same or of a different council) if the person affected has given written permission. The complainant must claim to have suffered injustice. If the person affected has died, or is unable to act, their personal representative can make a complaint on their behalf.
A member of the public:
means a person or a body of people (including clubs and other organisations), not part of the council
would not include:
a councillor complaining in their position as a councillor, eg that they were not put on a sub-committee, were not allowed to speak at a council meeting or in respect of any action taken by the council in respect of an alleged breach of the code of conduct
a council employee such as a residential social worker complaining about poor management in a council-run home
bodies constituted for the purpose of public service (eg parish councils)
would include a councillor or council employee who complains about repairs to their own council flat or about some other service received in their own individual capacity
Who may make complaints: Halsbury's Laws of England (69) 855
The Ombudsman investigates alleged or
**Trials are provided to all LexisPSL and LexisLibrary content, excluding Practice Compliance, Practice Management and Risk and Compliance, subscription packages are tailored to your specific needs. To discuss trialling these LexisPSL services please email customer service via our online form. Free trials are only available to individuals based in the UK. We may terminate this trial at any time or decide not to give a trial, for any reason. Trial includes one question to LexisAsk during the length of the trial.
To view the latest version of this document and thousands of others like it, sign-in to LexisPSL or register for a free trial.
Existing user? Sign-in
Take a free trial
On 29 August 2015, the Prudential Regulation Authority (PRA) published the PRA Rulebook (Rulebook). The transition from the Handbook to the Rulebook was intended to benefit PRA-authorised firms, to access clearer and more concise rules. Alongside the Rulebook, supervisory statements and statements
This Practice Note considers proprietary estoppel from a generic standpoint.For industry specific guidance on proprietary estoppel, see Practice Notes:•Estoppel and property law•Mortgages by estoppelProprietary estoppel—what is it?Unlike the other forms of estoppel (see Practice Note: Estoppel—what,
BREXIT: UK is leaving EU on Exit Day (as defined in the European Union (Withdrawal) Act 2018). This has an impact on this Practice Note. For further guidance on the impact of Brexit on e-money requirements, see Practice Note: Impact of Brexit: Payment services and electronic money directives—quick
For guidance on the basic features of the doctrine of estoppel and the different classifications it has been subject to, see Practice Note: Estoppel—what, when and how to plead and related content.Promissory estoppel—what is it?Where A has, by words or conduct, made to B a clear and unequivocal
0330 161 1234
To view our latest legal guidance content,sign-in to Lexis®PSL or register for a free trial.