The following Practice Compliance practice note provides comprehensive and up to date legal information covering:
This Practice Note sets out details of the various bodies that have responsibilities for and interests in legal complaints handling, including the Legal Services Board (LSB), Office for Legal Complaints (OLC), Legal Ombudsman (LeO), SRA and Legal Services Consumer Panel (LSCP). The main focus is on LeO, which deals with complaints about legal service providers.
The LSB is an organisation established under Legal Services Act 2007 (LSA 2007) as the single independent oversight regulator of the legal profession. It is responsible for ensuring the highest standards of competence conduct and service in the legal profession. The LSB has set requirements that the SRA must satisfy in relation to the complaints procedure of authorised persons. It is also responsible for appointing the board of the OLC, which administers the LeO scheme.
The LSB does not handle complaints about lawyers and cannot intervene in any complaint or dispute.
For more information on the LSB, see Practice Note: Legal Services Board.
The OLC is an independent public body sponsored by the Ministry of Justice. It is responsible for setting up and administering the LeO scheme, including approving the scheme rules.
It does not handle complaints about lawyers and cannot intervene in any complaint or dispute.
LeO deals with complaints about legal services providers. It was established by the OLC under LSA 2007
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Pension commencement lump sums (PCLSs)When a member of a pension scheme becomes entitled to receive their scheme benefits, they can usually take part as a tax-free lump sum. HMRC calls this a ‘pension commencement lump sum’ (PCLS). Taking a lump sum is usually at the option of the member who will
Arbitration agreements—definition, purpose and interpretationThis Practice Note considers the nature and scope of arbitration agreements with a particular focus on arbitration agreements pursuant to the law of England and Wales, although it also discusses the concept from an international
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Highways, street works and statutory undertakersCoronavirus (COVID-19): This Practice Note contains guidance on matters that have temporarily been altered to assist in the management of the coronavirus (COVID-19) pandemic. For further information, see: Traffic Orders Procedure (Coronavirus)
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