The following Practice Compliance guidance note provides comprehensive and up to date legal information covering:
The Legal Aid Agency (LAA) Specialist Quality Mark (SQM) is a quality assurance standard for legal services that:
supply complex legal help
offer a full range of legal services, including representation in court (where necessary and permitted) by formally trained professionals
Compliance with the LAA SQM standard or the Law Society’s Lexcel Practice Management standard (Lexcel) is a requirement for organisations that hold a legal aid contract with the LAA.
The SQM framework is based on the following key quality areas:
access to service
running the organisation
running the service
meeting clients’ needs
commitment to quality
Recognising Excellence Ltd took over the administration of the audit delivery services of the SQM Standard from its predecessor, the SQM Delivery Partnership from 1 April 2017, and is responsible for undertaking audits:
of new SQM applicants
required for future contracts with LAA
needed to retain an existing LAA contract
This Practice Note identifies Precedents within Practice Compliance and Practice Management you could use or adapt to comply with the SQM requirements that fall within the scope of these two modules.
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