Key issues in IT outsourcing
Produced in partnership with Paul Silver of CMS

The following TMT practice note produced in partnership with Paul Silver of CMS provides comprehensive and up to date legal information covering:

  • Key issues in IT outsourcing
  • Using cloud as part of an outsourcing transaction
  • What is cloud computing?
  • Cloud purchase models
  • Contractual issues in cloud
  • Liability
  • Confidentiality, security, data protection, compliance and privacy
  • Change control
  • Service delivery locations
  • Subcontracting
  • More...

Key issues in IT outsourcing

IT outsourcing is the transfer of information technology processes or services by a customer to a third party supplier, instead of the customer performing the IT functions itself. The term encompasses a wide range of specific types of transaction, each with their own distinct set of challenges and issues. The contracting for each type of IT outsourcing must be carefully considered by customers, suppliers and their respective advisers in order to reach a good deal for all, both at the commencement of the transaction and as the technology matures and evolves over the transaction’s term.

This Practice Note covers the following issues:

  1. Using cloud as part of an outsourcing transaction

  2. Contractual issues in cloud

  3. Multi-sourcing and SIAM

  4. Business continuity and disaster recovery services

  5. Managed services

  6. Data centres and data hosting

  7. End-user computing and desktop outsourcing

IT outsourcing, when done correctly, can assist organisations to reduce the investment of financial and human resources spent on IT operations and infrastructure, and allow these resources to be allocated to strategic business initiatives elsewhere. Customers may want a variety of IT services to be completely performed by a supplier, may wish to engage multiple suppliers to handle a complex piece of the customer’s business, or may be retaining some services in-house and be outsourcing selected elements only. In conducting the outsourcing, the customer may be motivated

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