Q&As

Is it necessary to include the wording 'mandatory withdrawal period' when giving notice to customers of the 14-day cancellation period in business to consumer contracts?

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Published on LexisPSL on 14/06/2016

The following Commercial Q&A provides comprehensive and up to date legal information covering:

  • Is it necessary to include the wording 'mandatory withdrawal period' when giving notice to customers of the 14-day cancellation period in business to consumer contracts?

As can be seen in our Model instructions for cancellation and model cancellation form—business-to-consumer, no specific wording 'mandatory withdrawal period' is included.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 set out the legislative requirements. SI 2013/3134, reg 30 provides that for a service contract, 'the cancellation period ends at the end of 14 days after the day on which the contract is entered into'.

The provisions for notice are set out in SI 2013

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