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Businesses constantly face new commercial and legal challenges. There is an enormous advantage in being well-prepared. Louise Stonier, Legal Director and Company Secretary at Pets at Home Group Plc, talks to us about how policies and procedures and an ethically compliant culture can help businesses protect against one of the biggest risks—damage to reputation.
Earlier this year, we discovered that the business was going to be covered negatively in the media. I knew that we had a really strong position and could defend ourselves in a much more effective way than we had done in similar incidents. We had dealt with previous threats in a particular way and had learnt a lot from those experiences. Those lessons definitely helped us to be better prepared for dealing with future risks. In this case, our good position was primarily due to all the rigorous policies and procedures we have in place.
Once anything like this happens you have to sit down and look at why it happened, what were the areas that were brought up and what lessons can be taken from that. There are always
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