How being ethically compliant can help businesses protect against reputational damage - an interview with Louise Stonier
How being ethically compliant can help businesses protect against reputational damage - an interview with Louise Stonier

The following In-House Advisor guidance note provides comprehensive and up to date legal information covering:

  • How being ethically compliant can help businesses protect against reputational damage - an interview with Louise Stonier
  • Tell us about your experience of threats to your business’ reputation…
  • In terms of lessons learnt from previous incidents, are there policies and procedures that you didn’t have in place then that you do now?
  • Looking back at previous experiences, what do you wish you’d done in order to be prepared for such situations?
  • When you hear that there is a risk to your reputation, what is the first thing you do?
  • What policies and procedures do you have in place for monitoring risk to reputation and making sure Legal hear about it?
  • Do you consider yourselves to be an ethically compliant business?
  • In what other ways is the ethical culture of the business evident?

Businesses constantly face new commercial and legal challenges. There is an enormous advantage in being well-prepared. Louise Stonier, Legal Director and Company Secretary at Pets at Home Group Plc, talks to us about how policies and procedures and an ethically compliant culture can help businesses protect against one of the biggest risks—damage to reputation.

Tell us about your experience of threats to your business’ reputation…

Earlier this year, we discovered that the business was going to be covered negatively in the media. I knew that we had a really strong position and could defend ourselves in a much more effective way than we had done in similar incidents. We had dealt with previous threats in a particular way and had learnt a lot from those experiences. Those lessons definitely helped us to be better prepared for dealing with future risks. In this case, our good position was primarily due to all the rigorous policies and procedures we have in place.

In terms of lessons learnt from previous incidents, are there policies and procedures that you didn’t have in place then that you do now?

Once anything like this happens you have to sit down and look at why it happened, what were the areas that were brought up and what lessons can be taken from that. There are always